MenSol Messaging Consent & Opt-In Process
Last Updated: April 17, 2026
Overview
MenSol LLC sends transactional messages to members of registered savings circle groups via three channels: SMS (text messages), WhatsApp, and Email. WhatsApp is the primary channel, delivered through Twilio's WhatsApp Business API powered by Meta's WhatsApp Business Platform. SMS is used as a secondary channel. Email notifications are delivered through Resend (resend.com), a transactional email delivery service. All messages across all channels are strictly transactional — no marketing or promotional content is ever sent.
This page documents how members provide consent to receive messages on all three channels.
Consent Model
MenSol uses an admin-managed B2C consent model. This is the same model used by doctor's offices, schools, and appointment-based services where a trusted representative (the group administrator) adds a member's contact information after obtaining their direct consent in person or verbally.
The consent flow works as follows:
- Admin obtains consent: The group administrator obtains verbal or written consent from each member before entering their phone number into the platform.
- Account creation: The administrator creates the member account using the consented phone number.
- Welcome SMS confirmation: The member immediately receives a welcome SMS. This message serves as both notification of enrollment AND an opportunity to opt out immediately by replying STOP.
- Implied ongoing consent: By not replying STOP to the welcome message, the member confirms their consent to receive ongoing transactional notifications related to their savings circle.
This consent model is consistent with CTIA guidelines for admin-managed notification systems where end-user consent is obtained by an authorized representative prior to enrollment.
📸 Visual Documentation: The screenshots below show the actual MenSol platform interface at each step of the member enrollment process. These are real screenshots from the live platform demonstrating how consent is collected and how members are notified.
How Members Opt In
The following steps describe the consent flow from group creation through member notification. This process applies to both SMS and WhatsApp messaging:
Group Admin Registration
A savings circle group admin contacts MenSol to set up their group at a dedicated subdomain (e.g., groupname.mensol.org). The admin is the sole operator of their group and is responsible for adding members.
Member Account Creation
The group admin creates member accounts by entering each member's name, phone number, email address, and contact details into the admin dashboard. Members provide their phone number and email directly to their group admin with the understanding that they will be used for group communications via SMS, WhatsApp, and email.
Before creating the member account, the administrator must check a consent checkbox confirming that the member has verbally or in writing agreed to receive SMS and WhatsApp notifications. This consent is recorded in the platform with a timestamp.
📸 Screenshot — Step 2: Admin dashboard "Add New Member" form showing the phone number field where the administrator enters the member's contact details after obtaining their verbal or written consent.
📸 Screenshot — SMS Consent Checkbox: The administrator must check this box confirming the member has verbally or in writing consented before the account can be created. The consent timestamp is recorded in the member record.
Member Notification & Consent
The group administrator obtains verbal or written consent from each member before adding their phone number to the platform. Upon account creation, the member immediately receives a welcome SMS that serves as both notification AND confirmation of enrollment. The welcome message explicitly states:
- They have been added to a savings circle group on MenSol
- They will receive transactional SMS notifications
- They can reply STOP immediately to opt out if they did not consent
- Message and data rates may apply
By not replying STOP to the welcome message, the member confirms their ongoing consent to receive transactional notifications. This is an admin-managed B2C consent model, consistent with how medical offices, schools, and appointment-based businesses add clients to notification systems after obtaining in-person or verbal consent.
📸 Screenshot — Step 3: Welcome email received by the member upon account creation — showing the SusuMoney brand, group name, Member ID, PIN, and "Log in now" button. This confirms enrollment and informs the member they can opt out at any time.
Member Dashboard Access
Members log in to their group subdomain to manage their account, view payment history, and see payout schedules. Notification preferences can be updated from within the dashboard.
📸 Screenshot — Step 4: Member dashboard after login — showing payment schedule, payout date, contribution amount, and payment history. Members can manage notification preferences from within the dashboard.
Sample Welcome Messages
When a member is added to a group, they receive welcome messages on both channels:
Opt-Out Process
Members can opt out at any time by:
- Replying STOP to any MenSol WhatsApp or SMS message
- Contacting [email protected]
- Logging into their dashboard and updating notification preferences
Opt-out requests are honored immediately on the respective channel. After opting out, the member will receive one final confirmation message and no further messages will be sent on that channel. Members may reply START at any time to resubscribe.
Message Types & Frequency
MenSol sends the following transactional message types. Each message type shows which channels deliver it:
Frequency: Message frequency varies based on the group's payment cycle. Members typically receive 2 to 4 messages per month per active channel (WhatsApp, SMS, or Email). No marketing or promotional messages are sent on any channel.
WhatsApp Platform Details
WhatsApp messages are delivered through Meta's WhatsApp Business Platform via Twilio's WhatsApp Business API.
All WhatsApp message templates are pre-approved by Meta before they can be sent to members. Only approved transactional templates are used.
Message delivery through WhatsApp is subject to Meta's WhatsApp Privacy Policy and Twilio's Privacy Policy.
MenSol LLC is not responsible for how Meta or Twilio process data on their respective platforms beyond what is required to deliver notifications.
Email Channel Details
Email notifications are delivered through Resend (resend.com), a transactional email delivery service.
All emails sent by MenSol LLC are strictly transactional. No marketing, promotional, or advertising emails are ever sent.
CAN-SPAM Compliance: MenSol LLC complies with the CAN-SPAM Act. All emails identify MenSol LLC as the sender, include opt-out instructions, and honor unsubscribe requests within 10 business days.
To unsubscribe from emails: Contact [email protected] with subject line "Unsubscribe" and your group name.
Email delivery is subject to Resend's Privacy Policy.
Compliance
All text messaging originator opt-in data and consent will not be shared with any third parties.
- MenSol LLC is a limited liability company registered in the State of Minnesota, United States.
- Mobile phone numbers are never sold, shared, or rented to third parties for marketing purposes.
- All messages are transactional only — no marketing content is ever sent.
- Message and data rates may apply depending on your carrier and plan.
- Carriers are not liable for any delayed or undelivered messages.
- Reply STOP to opt out of WhatsApp or SMS. Reply HELP for assistance.
- MenSol LLC complies with the CAN-SPAM Act for all email communications.
- Email addresses are never sold, shared, or rented to third parties for marketing purposes.
- To unsubscribe from emails: contact [email protected] with subject "Unsubscribe".
- For questions, contact [email protected].
Related Links
Privacy Policy: https://mensol.org/privacy.html
Terms of Use: https://mensol.org/terms.html
WhatsApp Privacy Policy (Meta): https://www.whatsapp.com/legal/privacy-policy
Twilio Privacy Policy: https://www.twilio.com/en-us/legal/privacy
Resend Privacy Policy: https://resend.com/legal/privacy-policy
Contact: [email protected]